Governments around the world are actively implementing AI agents that autonomously handle bureaucratic tasks, saving millions of dollars. Ukraine is keeping pace with this trend. A new AI-powered voice feature is now available on the Diya portal.
Roman Kyslyi, Chief AI Officer at the WINWIN AI Center of Excellence within Ukraine’s Ministry of Digital Transformation, speaks with RBC-Ukraine about how AI assistants are transforming government services around the world and what new opportunities Diya.AI opens up for Ukrainians.
Global Trends
- By 2028, 80% of the world’s governments plan to delegate routine bureaucratic work to artificial intelligence.
- Experience from countries such as Singapore, Japan, the U.S., and the U.K. shows that AI agents significantly reduce the number of working hours required.
New Opportunities in Ukraine
The Diya portal has launched a voice feature that allows users to interact with Diya.AI without having to type. This is a major step toward inclusivity, as the voice format makes it easier for older adults and people with visual impairments to access government services.
Imagine a government that doesn’t make you fill out paperwork but takes care of all your bureaucratic issues while you enjoy your morning coffee. This is no longer a scene from science fiction, but a reality that saves time and resources for governments around the world.
